Rachel Gertz, Co-Founder of Louder Than Ten, has a profound way of framing the challenges agencies face in the current climate and a keen sense of how we must adapt and focus on building sustainable systems and relationships to foster growth. She also goes into detail about the sales and project management relationship. Rachel emphasizes how crucial it is for project managers to participate in the sales process, the scope creation process, and client vetting (before the ink is dry on your contracts).